The Power Grid Privacy Policy
Last Updated: 09/23/2024
The Power Grid Inc. (“The Power Grid,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website (including www.thepowergrid.com), use The Power Grid mobile applications, or otherwise engage with our services (collectively, the “Services”).
Please review this Privacy Policy carefully to understand how we manage your personal data. If you do not agree with our policies and practices, please do not use our Services. We may update this Privacy Policy from time to time, so please check it periodically. The date of the last revision is identified at the bottom of this document.
Quick Guide to Contents
- Information We Collect
- How We Collect Information
- How We Use Your Information
- Disclosure of Your Information
- Your Choices and Opting Out
- Energy Usage Data
- Third-Party Content, Links, and Plug-ins
- Children’s Privacy
- Data Security
- Changes to Our Privacy Policy
- Contact Information
- U.S. State Privacy Laws
1. Information We Collect
We may collect personal information that identifies, relates to, describes, or can be associated with you (“personal information”), such as:
- Identifiers: Name, address, email, phone number, government ID numbers (such as Social Security or driver’s license), account credentials, and credit or identity information.
- Protected Classifications: Age, gender, and other demographic information protected by applicable law.
- Commercial Information: Payment details, purchase history, preferences, feedback, communication history, energy usage, and utility provider information.
- Internet Activity: IP address, device information, browsing activity, and data collected via cookies and similar technologies.
- Geolocation Data: General or precise location information where allowed by law.
- Audio/Visual Data: Recordings of customer service calls or visual data collected during events or site visits.
- Professional Information: Job title, business contact details, and information related to your role at your company.
- Sensitive Personal Information: Social Security numbers, government IDs, account login credentials, and geolocation data.
2. How We Collect Information
We collect personal information in three ways:
A. Information You Provide Directly:
You may provide information by creating an account, filling out forms, purchasing services, or communicating with us.
B. Information Collected Automatically:
We use cookies and similar technologies to collect information about your interactions with our website, such as usage data, device information, and browsing history.
C. Information from Third Parties:
We may receive information from service providers, business partners, or publicly available sources, such as data aggregators, social media platforms, and credit reporting agencies.
3. How We Use Your Information
We may use your personal information for various purposes, including:
- To provide, maintain, and improve our Services.
- To assess your home’s suitability for a solar system.
- To handle billing, payments, and customer support.
- To communicate with you regarding your account and our services.
- To offer personalized content, marketing, and advertising.
- To meet legal obligations, including contract enforcement.
- To develop and improve new products, services, and systems.
Sensitive personal information may be used for credit checks, processing payments, or verifying your identity for solar system installations.
4. Disclosure of Your Information
We may disclose your personal information in the following circumstances:
- To Affiliates or Service Providers: We share information with partners or service providers who assist us in delivering our Services.
- In Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
- For Legal Reasons: We may disclose information if required to comply with legal obligations, enforce our policies, or protect our rights, property, or safety.
- With Your Consent: We may share your information if you give us consent, such as when you authorize third-party services to interact with us.
5. Your Choices and Opting Out
A. Cookies & Tracking:
You can control the use of cookies through your browser settings, but disabling cookies may limit the functionality of our website.
B. Marketing Communications:
To opt out of receiving marketing emails, you may follow the instructions in the email or contact us directly. You can also opt out of direct mail or telemarketing by emailing support@thepowergrid.com or calling our customer service.
C. Interest-Based Advertising:
To learn more about interest-based advertising and to opt out, you may visit the Digital Advertising Alliance’s opt-outpage or the Network Advertising Initiative’s opt-out page.
6. Energy Usage Data
We may collect and share energy usage data as required by law or for managing your solar system performance. This includes disclosing data to utility companies or grid operators for demand response programs, subject to your consent.
7. Third-Party Content, Links, and Plug-ins
Our website may contain links to third-party services or integrate social media plug-ins. We do not control how these third parties handle your personal information. Please review their privacy policies to understand their practices.
8. Children’s Privacy
Our Services are not directed at children under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will delete it.
9. Data Security
We use industry-standard measures to protect your information, but no online transmission can be completely secure. Please take steps to safeguard your personal information, including protecting your account credentials.
10. Changes to Our Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted here, along with the date of the last update. Continued use of our Services after changes to the Privacy Policy will constitute acceptance of the new terms.
11. Contact Information
For questions or concerns about our privacy practices, you can contact us at:
Email: support@thepowergrid.com
12. U.S. State Privacy Laws
If you are a resident of states like California, Colorado, Connecticut, Utah, or Virginia, additional privacy rights may apply to you under state law. You may have the right to access, delete, or correct your personal information, and to opt out of the sale of your personal information. To exercise these rights, please visit our Privacy Preferences page or contact us at the details provided above.