The Power Grid Terms of Service
Last updated: 9/23/24
IMPORTANT: The section below titled “Dispute Resolution & Arbitration” requires you to arbitrate claims you may have against The Power Grid Inc. (“The Power Grid” or “we”), meaning you cannot bring claims against The Power Grid in court, and it confirms your agreement to a class action waiver in arbitration. This affects your legal rights. Please read it carefully.
Welcome to ThePowerGrid.com. These Terms of Service (the “Terms”) are a binding legal agreement between you and The Power Grid regarding your use of our websites (including www.ThePowerGrid.com) and our services, including services offered through our online tools (collectively referred to as the “Service”). Please read these Terms carefully.
In addition, when using certain features of the Service, such as downloadable applications or online billing tools, you will also be subject to any additional guidelines, terms, or agreements applicable to those features (“Policies”). All such Policies are incorporated by reference into these Terms. If these Terms are inconsistent with any Policy, the terms in the Policy will control.
We may periodically update these Terms. By accessing or using the Service, you accept these Terms and any modifications we may make. It is your responsibility to review the most recent version of the Terms frequently to stay informed of any changes. Continuing to use the Service after modifications means you agree to the updated Terms. If you do not agree with any provision of these Terms, you must not use the Service.
The Service
The Power Grid provides clean, affordable solar energy solutions for homeowners. Our services include offering free quotes, monitoring solar system performance, insurance coverage, and a performance guarantee. Through our Service, customers can also manage their accounts, pay bills, and monitor solar system performance.
Eligibility
You must be 18 years or older to use the Service. Use of the Service is void where prohibited by law. By registering, you represent and warrant that all information provided is accurate, and you are competent to enter into this agreement.
Account Registration
If you are a customer with a Solar Power Purchase or Lease Agreement, you will need to create an online account to use certain features of the Service. You agree to provide current, accurate information, maintain your account’s security, and promptly update any registration data when necessary. You will notify us immediately of any unauthorized use of your account by emailing us at support@thepowergrid.com.
Payments
You may use the Service to pay invoices from The Power Grid, including for electricity production. By opting for recurring payments, you authorize The Power Grid to charge the payment method specified by you. If a payment fails, you agree to cover all due amounts, and we may suspend your access to the Service. Any issues with billing must be reported within 90 days.
Promotions
As part of the Service, we may send you offers and promotions from The Power Grid or third parties. These promotions are subject to change and may expire without notice. We are not responsible for the ability of third parties to conduct or honor promotions.
Use of Data
The Power Grid may provide data about your solar system, including performance stats or billing information. This data is for informational purposes only and should not be solely relied upon for billing accuracy.
Use Restrictions
You agree not to:
- Use the Service for any illegal or unauthorized purpose.
- Use automated tools (bots, spiders) to access the Service without permission.
- Interfere with or disrupt the Service.
- Post harmful or inappropriate content in any interactive features.
Interactive Services
The Service may include forums, social networking features, and similar services. You are responsible for the content you post. Do not post unlawful, infringing, or offensive material. We may remove any content that violates these Terms or is otherwise inappropriate.
Modifications to the Service
The Power Grid reserves the right to modify or discontinue the Service without notice. We are not responsible for any interruptions or modifications to the Service.
Term and Termination
Your account will remain active unless you choose to cancel it or if The Power Grid terminates it for a violation of these Terms. To terminate your account, contact us at support@thepowergrid.com.
Feedback
Any feedback or suggestions you submit to us are considered non-confidential, and you grant us the right to use this feedback for any purpose without compensation.
Copyright Infringement
If you believe your work has been posted on the Service in a way that constitutes copyright infringement, please contact us at support@thepowergrid.com with the necessary details.
Ownership
All rights to the Service, including intellectual property, are owned by The Power Grid or its licensors. You may not copy or use any content from the Service without permission.
Third-Party Content
The Service may include links to third-party websites. We do not control or endorse third-party content and are not responsible for any loss or damage that may result from your use of it.
Privacy Policy
We collect and use your information in accordance with our Privacy Policy, available at Privacy Policy
Indemnification
You agree to indemnify The Power Grid and its affiliates from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
Disclaimer of Warranties
The Service is provided “as is” without any warranties, either express or implied. We do not guarantee the accuracy or reliability of any information or content on the Service.
Limitation of Liability
To the fullest extent permitted by law, The Power Grid will not be liable for any indirect or consequential damages arising from your use of the Service.
Dispute Resolution & Arbitration
All disputes will be resolved through binding arbitration in [Insert Jurisdiction]. You agree to waive the right to a jury trial and to bring claims only on an individual basis.
Consent to Electronic Communications
By using the Service, you agree to receive electronic communications from us, including notices, agreements, and updates.
Contact Information
For any questions or concerns, contact us at support@thepowergrid.com.